We've got your back.
A link that won't open? A payment that looks off? Write to us.
Get in touch
The fastest way is Settings → Contact support in the app — it fills in your app version and device for us. Include the estimate or invoice number if it's about one.
Common questions
My client says the link won't open.
Estimate links stop working 90 days after the estimate expires, and a voided invoice shows as canceled. Open the estimate in Greenlit and tap Send again — it reuses the same link and keeps it working. If it still won't open, email us the estimate number.
Does my client need an account or an app?
No. They open the link in any web browser — iPhone, Android, or computer — and on an iPhone it can open as an App Clip. They review, sign, and pay right there.
Can I change an estimate after it's signed?
No. A signed estimate is locked so the signature always matches exactly what was agreed. For extra work, write a new estimate.
How do I take deposits and online payments?
Turn on Require a Deposit on an estimate (Greenlit Pro), or send an invoice. The first time, Greenlit helps you connect your own Stripe account — it takes a few minutes. Clients can pay by card, Apple Pay, Google Pay, or bank account, and Stripe pays out to your bank. For clients paying another way, add your Zelle, Venmo, Cash App, PayPal, or check details in How Clients Pay You, and mark those payments as paid yourself.
What does it cost to get paid online?
Stripe's standard processing fee (2.9% + 30¢ for cards, 0.8% up to $5 for bank transfers) plus a 1% Greenlit fee. Payments go to your own Stripe account, so you're the seller: refunds, disputes, and payouts are handled in your Stripe Dashboard.
I sent an invoice with a mistake.
Void it in Greenlit — your client's page will say it was canceled — then send a corrected one.
How do I manage or cancel Greenlit Pro?
Subscriptions are handled by Apple: open the iPhone Settings app → your name → Subscriptions → Greenlit. Cancel during the yearly plan's free trial and you won't be charged. On a new phone, sign in with the same Apple ID and tap Restore Purchases on the Greenlit Pro screen.
I got a new iPhone. Where's my work?
Install Greenlit and Sign in with Apple in Settings → Account with the same Apple ID. Your estimates, invoices, and clients sync back.
How do I delete my account?
In the app: Settings → Delete Account. It erases your business and its data from our servers and your iPhone. E-signature and payment records are kept, as our privacy policy explains. Cancel Greenlit Pro and close your Stripe account separately.
Signed or paid through a Greenlit link and have a question about your estimate or invoice? Contact the business that sent it — or write to us and we'll help.